Processes

Business Processes

Business Process Management is a management discipline that focuses on understanding and defining what the end-to-end processes are, how they can be monitored and measured, where opportunities for improvement or problems to be solved are situated, and how effective process improvements can be realized in a sustainable way.

Process oriented organizations are able to deal with inter-departmental and cross-functional objectives, end-to-end resource allocation and constraints, roles and responsibilities to manage processes, and last but not least, a culture and human attitude focusing on the customer and allowing for collaboration throughout the organization.

Our Mission

Supporting you to improve the effectiveness and efficiency of your processes through focused application of customer-oriented, end-to-end analysis and improvement techniques.

We partner up with you to :

  • understand and improve “Customer Experience”
  • improve efficiency and reduce cost
  • reduce lead times
  • understand the performance of processes
  • adapt the operating model to a growing or changing business environment
  • implement a flexible and agile way of working
  • prepare a major ICT investment starting from a business perspective

Our Services

As a partner for process control, improvement, execution and governance, we offer following services:

Process performance management

  • developing and implementing process performance measurement (KPIs and process scorecards)

Process improvement

  • providing methods & techniques for process definition, analysis and improvement
  • executing and leading process improvement projects (quality, voice-of-the-customer, efficiency, waste reduction, cost, risk, …)
  • implementing a “Lean” culture and approach
  • supporting the implementation of process changes (coaching, project lead, change management, …)

Process analysis

  • defining process and operational requirements for new or adapted ICT systems (including information analysis, data modelling, functional and non-functional requirements)

Process governance

  • defining roles & responsibilities
  • developing management capabilities in an end-to-end and cross-departmental process perspective
  • establishing the Process Architecture
  • developing internal and customized process analysis and improvement methods, techniques and templates