Process Maturity BNP Paribas Fortis

Process Maturity BNP Paribas Fortis

Approach

A training track composed of 3 building blocks:

  • Awareness
  • Training with Certification and
  • Anchoring.

A mix of soft and hard skills, trained in different environments:

  • Business Games,
  • World Café,
  • Theoretical training,
  • Workshops,
  • On-the-floor exercise,
  • Jury presentation and
  • Intervision.

Result

Creating a mindset of continuous improvement and customer orientation for 300+ employees, improved maturity in governance and approach for managing and improving processes.