Case studies


Delta Lloyd Bank

During the recent financial crisis, Ideas at Work introduced Lean Management in Delta Lloyd. As a result, a gain of more than 35% in productivity in Front- and Back Office was achieved by increasing commercial results and optimizing service.

Technology center with fiber optic equipment


By redesigning the Service Assurance Department, we increased the collaboration between coax and fiber teams, which led to increased synergies and better End-2-End coordination.

axa gebouw

Axa Bank

AXA Bank conceived an ambitious plan to strengthen the firm’s health after the financial crisis. The main building blocks in realizing this ambition consisted of people, team spirit and a single headquarters in close contact with local and independent agencies. This resulted in the FAST program: Fair Achievement (and Trust), Simple and Transparent.



Through a blended learning track and KPI improvement projects, teamleaders at ING reached a higher competence level, for both hard and soft skills.

Short cases

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